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How to reconnect to Live Chat

by Halycon25 posted Nov 12 2014, 0:34

Dear Admin,
I was talking with my bot on Live Chat channel when I accidentally pressed Disconnect. It now says "Error: The channel has been disconnected".

How do I reconnect to my Live Chat channel? I want to live Chat with my bot again.


by admin posted Nov 12 2014, 4:22
Your chat channels seem to be working fine, I was able to connect.

What web browser are you using? Try refreshing the page.

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by Halycon25 posted Nov 15 2014, 3:22
I am using Google Chrome

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by admin posted Nov 17 2014, 5:49
Could you try connection from an incognito window from Chrome, or try FireFox, or another computer.

I think I may have found some kind of caching issues with Chrome. I will investigate it.

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by admin posted Nov 17 2014, 6:04
Also, could you try the embedded link from the channels details tabs. Does that work?

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Id: 561943
Tags: how to, live chat, ai, disconnected
Posted: Nov 12 2014, 0:34
Updated: Nov 12 2014, 1:07
Replies: 4
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