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Consistent chat output

by Billnichols posted Feb 12 2016, 11:28

I have the following in my chat log:

What is your return policy?
The Return and Exchange Policy described below applies only to online purchases made through www.fred.com. Please note that the return/exchange policy at our Fred retail stores differs from the online policy.
topic: returns
keywords: return policy

Here is my conversation:

You: what is your return policy?

Bot: The Return and Exchange Policy described below applies only to online purchases made through www.fred.com.

You: return policy

Bot: The Return and Exchange Policy described below applies only to online purchases made through www.fred.com. Please note that the return/exchange policy at our Fred retail stores differs from the online policy.

 

How do I get a consistent response, preferably with the whole text of the input response?


by admin posted Feb 12 2016, 14:16
That is odd, I tested your log by importing it as a Response List from the website, and it worked correctly.

My guess is you are importing it as a Chat Log, and that is causing the issue.

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by Billnichols posted Feb 12 2016, 18:25
Well I've been searching the site, but I can't figure out what a response list is. Can you help me?

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by admin posted Feb 12 2016, 21:27
The supported import formats are documented here,

http://www.botlibre.com/forum-post?id=30598

You can import and export a response list from your bot's Training & Chat Logs page in its Admin Console.

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Id: 12124459
Posted: Feb 12 2016, 11:28
Replies: 3
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